Frequently Asked Questions

GENERAL INFORMATION


What is The Memorial Post?
The Memorial Post is a lasting and tasteful way to celebrate the life of a loved one in an ad-free environment. Families and friends can share stories, photos, videos and more at this online memorial.

Will advertising appear beside my Memorial Post?
No. Our site is completely free of ads and always will be. Advertising does not belong beside memorials. Period.

Will there be an additional charge if I want to update a Memorial Post?
No, as long as you don’t exceed the content limits of the selected package (upgrades will be available). This way you can commemorate special dates and anniversaries at no additional cost.

Is it true that most newspapers will hand my obituary content to a third party?
Yes. Over 1000 newspapers in North America and the U.K. are partnered with a third party website that hosts the obituary online and shares their advertising revenue back to the newspaper.

I still want a presence in the local newspaper. What’s the least expensive way to do it?
Most newspapers offer a reduced rate for a small (usually 5 line) death notice with no picture. Simply print your loved one’s name, date of passing and a link to where they can learn more on MemorialPost.com.

How long will a Memorial Post remain online?
The fee you have chosen will keep your Memorial Post online for 5 years. You’ll be contacted before it expires and you can choose to renew at that time.

How do I create a Memorial Post?
Follow a few guided steps to enter information about you and your loved one. Choose a layout, choose a level of service (which can be modified at any time), then start creating a fitting tribute to share with family and friends.

How much does it cost to create a Memorial Post obituary?
See Pricing Details

FEATURES OF THE MEMORIAL POST


Do I have to include all The Memorial Post features?
As the subscriber, you can choose to include as many or as few features as you want for your Post:

Full-length Obituary
Charitable Donations
Funeral Details
Affiliations (Religious and others)
Guest Book
Photos
Videos

How many photos and media files can I upload to my Memorial Post?
Depends on the plan you select — see Pricing for more details.

What file formats does The Memorial Post accept?
We accept the following image formats:
JPG/JPEG
GIF
BMP
PNG

We accept the following video links:
Vimeo
YouTube
Note: pre-roll ads sometimes appear on YouTube content — we recommend Vimeo.

MANAGING YOUR MEMORIAL POST


What is the Dashboard?
Your Memorial Post Dashboard is a quick and organized way to access information about your site. Through your dashboard, you can:

Create a new Memorial Post
View your site
Screen and approve Guest Book messages
Modify features
Write new content and upload new pictures
Change your site settings
Share on social channels
Invite friends and family to view your post
Provide feedback/contact us

Can I decide who has access to my Memorial Post?
Yes. As the host of a Memorial Post, you can choose to keep it from appearing on the homepage. You can change access options at any time in your Site Settings.

How do I modify my Memorial Post content?
You can log into your MemorialPost.com account through any Internet connection and make changes and additions to your Memorial Post at any time. You can also choose to accept content submitted by family members and friends who visit your Memorial Post.

Can I change the design or other settings for my Memorial Post?
Yes. When you are logged in, you can change any of the Site Settings (privacy, notifications, design, layout) for your Memorial Post.

How do I change my email address or password?
When you are logged in, you can update your personal information any time at My Account.

CREATING A MEMORIAL POST


How much does a Memorial Post cost?
(Add final pricing details here)
The prices shown are in US dollars. Rates for actual transactions may vary based on prevailing exchange rates. Your credit card company and/or your bank may convert the charge to your local currency and add additional fees that aren't reflected in the approximate price displayed.

There are no additional fees for hosting, maintaining or storing.

Who can create a Memorial Post?
Any site visitor may create a Memorial Post. However, if complaints arise regarding the genuine nature of a Post it will be suspended until its authenticity can be verified.

How can I tell if someone has already created a specific Memorial Post?
All Posts are processed as soon as they are received. Simply search for the person’s name to see if a Memorial Post has already been created.
What payment methods does MemorialPost.com accept?
We accept the following:

MasterCard
Visa
American Express
PayPal

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We guarantee that every transaction you make with MemorialPost.com will be subject to the industry's most confident secure server software standards, Secure Sockets Layer (SSL). With SSL, all of your personal information is encrypted, including your credit card number, so it cannot be read as it travels over the Internet. Only MemorialPost.com can read your personal information.

How soon after payment is a Memorial Post published online?
Once payment authorization has been completed, the obituary will be uploaded to MemorialPost.com immediately.